Refund policy

Thank you for shopping with Mop PRO!

If you need to return an item, you can do so within 28 days of receiving it. Please contact us to arrange a return.

Return Conditions:

• Items must be unused or in a resalable condition, with original packaging.
• For hygiene reasons, we reserve the right to refuse a return, refund, or exchange if the item does not meet these conditions.

Please note, if more than 28 days have passed since you received your item(s), we cannot accept a return.

Refunds:

If your item arrives damaged or faulty, we will issue a refund or replacement. Please email us a photo or video of the issue at contact@mop-pro.co.uk, and one of our team members will respond within 3 working days to arrange a solution.

Refunds for eligible returns will be processed once the item has been received and inspected.

For our return address, please contact us as it may differ from our shipping address.

We look forward to assisting you!